Frequently Asked Questions

General

1. Who can apply for a wholesale account?

FBG Wholesale is available to licensed retailers and businesses with a valid resale license or tax ID. Applicants must operate in a compliant industry and be authorized to purchase products for resale.

2. How do I apply for a wholesale account?

You can apply by completing our Wholesale Application Form. Be sure to include your business information and resale certificate. Once approved, you’ll gain access to wholesale pricing and online ordering.

3. How long does account approval take?

Most accounts are approved within 1–2 business days. If we need additional documentation or clarification, we’ll contact you via email.

Orders

4. Is there a minimum order amount?

No minimum order is required. However, orders over $500 qualify for free shipping within the 48 contiguous United States.

5. How quickly do orders ship?

We typically ship orders within 2–3 business days. If an item is out of stock or requires extra lead time, your sales representative will keep you informed.

6. What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. All orders must be prepaid before shipment.

Shipping & Returns

7. How long does it take to receive my order?

Orders are shipped within 2–3 business days, and shipping time varies based on your location and selected carrier service. Delivery typically takes 1–5 business days after shipping.

8. Do you ship internationally?

Currently, we only ship within the United States. For international inquiries, please reach out to Sales@FBGWholesale.com.

9. What if I receive damaged items?

Please report any damages within 5 business days of delivery. Include clear photos and contact your sales rep to begin a claim. We’ll either issue a credit or reship the affected products based on the situation.